Store Policies and FAQ

General Store Policies

  • Amanda LaPalme Art reserves the right to refuse service to anyone and blacklist the account information of any customer. 
  • Amanda LaPalme Art reserves the right to terminate a customer's reward points and to cancel any open reward orders should their account be blacklisted due to policy violations.

Pre-Order Policies

  • By placing a preorder, you agree to the projected delivery date.
    However, due to unforeseeable delays caused by current world events, delays may inevitably happen outside of our control.
    We do not provide additional compensation beyond a full refund for these manufacturer, factory, and shipping issues out of our control and reserve the right to cancel and refund the orders of customers who request additional compensation for these conditions that Amanda is unable to do anything about.
    Amanda LaPalme Art also reserves the right to cancel and refund the orders of customers who are displaying difficult behavior or unreasonable requests to our customer service team.
    We offer full refunds in any instance someone no longer wants an order due to delayed fulfillment time tables.

  • Shipping information can be updated on pre-orders any time up until the order is packed and shipping information is generated.
    In the event of an address change, it is the customer's responsibility to either implement USPS mail forwarding to to reach out to customer service (info@amandalapalmeart.com) to update the shipping information on their order.
    It is not the responsibility of Amanda LaPalme Art to reach out to customers to ensure shipping information is correct upon order fulfillment.

 

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